SpeedShip uses the information you provide to arrange deliveries, communicate with you and handle support. The website sends order and inquiry details to WhatsApp when you choose to submit them.
1. Information we may collect
Depending on how you use the service, we may receive your name, phone number, optional email address, pickup and delivery addresses, order category, item description, quantity or size, preferred delivery time, payment preference, special instructions, complaint or inquiry details, and messages you send to us.
2. How we collect information
We receive information when you enter it into the order or contact forms, send it to us through WhatsApp, email us, call us, or otherwise communicate with the SpeedShip team. The website also stores your selected language in your browser so it can remember whether you prefer English or Arabic.
3. Why we use your information
We use information to review and confirm delivery requests, coordinate pickup and delivery, contact senders and recipients where necessary, calculate or confirm pricing, provide customer support, investigate complaints, maintain service records, prevent misuse, protect safety, and comply with applicable legal obligations.
4. WhatsApp and third-party services
When you click a WhatsApp button or submit a website form that opens WhatsApp, the relevant information is transferred to WhatsApp. WhatsApp is a third-party service and its own terms and privacy practices apply to information processed through its platform. Please review the generated message before sending it.
5. Who may receive information
We may share only the information reasonably needed to complete the service with the assigned courier, sender, recipient, participating store or merchant, and service providers that help us operate or communicate. We may also disclose information where required by applicable law or where reasonably necessary to protect people, property or the service.
6. We do not sell personal information
SpeedShip does not sell customer personal information as part of its delivery service.
7. Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including service follow-up, complaints, record-keeping, security and legal obligations. Retention periods can vary depending on the type of information and the reason it is needed.
8. Security
We take reasonable steps to protect information under our control. However, no internet, messaging or electronic storage method is completely secure. Please do not send passwords, banking credentials, unnecessary identity documents or other sensitive information through the website or WhatsApp.
9. Legal and government documents
SpeedShip does not accept or deliver legal, official or government-related documents, including documents issued by or intended for government authorities. Customers should not submit copies or sensitive details of such documents through the order form.
10. Your choices and requests
You may contact us to ask about personal information you have provided, request correction of inaccurate information, or request deletion where appropriate and subject to applicable legal or operational requirements. We may need to verify your identity before acting on a request.
11. Children's information
The service is not designed to intentionally collect personal information from children. If you believe a child has submitted personal information without appropriate authorization, please contact us so the matter can be reviewed.
12. Policy updates
We may update this Privacy Policy as the service, technology or legal requirements change. The latest version will be published on this page with an updated date.
13. Contact us
For privacy questions, complaints or customer support, use the Contact Us page, WhatsApp +961 71 573 116, or email speedshiplbsupport@gmail.com.